Mall Concierge | Permanent | Up to $3,400 | Central | #FJGE

Location (Nearest MRT): Central

Salary: Up to $3,400 Basic Salary (Depends on Qualification & Relevant Work Experience)

Duration of Work: Permanent Headcount

Work Day: 6 Days in between Mondays to Sundays

Work Hours: 3 Shifts, in between 9:00 AM to 10:00 PM

Responsibilities:

• Managing of the rostrum and exhibiting excellent customer service skills in the course of duty
• Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
• Provide timely and accurate clarification and advice to enquiries from the public
• Handling of customers’ feedback and complaints
• Perform paging and in-house announcement based on the standard guidelines
• Receiving in-coming calls and making out-going calls
• Handling and administering of lost and found items
• Assist in the execution of the mall’s promotions and events
• Upsell the Mall's Loyalty program and Vouchers
• Introduce to the public Mall's enhanced customer service through digital solutions eg eGift-With-Purchase, mall applications and vouchers
• Mall round duties for in-mall Marketing Communication facilities inspection
• Educate mall retailers on mall's vouchers acceptance
• Managing partners’ loyal programme redemptions
• Handling of administrative duties
• Any other task as assigned by immediate supervisor/management

Requirements:

• Minimally GCE O Levels
• Comfortable taking staggering shift work

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)