M&E Fault Reporting Centre Technical Officer / Technician

Key Responsibilities:

• Manage the Fault Reporting Centre front desk and hotline for facilities and engineering support.
• Receive fault reports from end users via telephone, email, and other channels, directing them to the appropriate maintenance staff for resolution.
• Facilitate communication between maintenance staff, vendors, and contractors to ensure timely fault rectification.
• Coordinate with specialist contractors for complex maintenance and repair tasks.
• Create and assign Corrective Maintenance (CM) and Preventive Maintenance (PM) work orders using the Computerized Maintenance Management System (CMMS).
• Operate the Building Automation System (BAS) to monitor M&E equipment, manage alarms, and alert the maintenance team as needed.
• Escalate major breakdowns to managers, engineers, and supervisors for immediate attention.
• Assist in business continuity and emergency operations, including fire drills, power shutdowns, and disease outbreak responses, activating recall protocols when necessary.
• Monitor and control access to plant rooms, issuing keys only to authorized personnel.
• Oversee and report on the status of essential systems, including the pneumatic tube system, fire alarm system, public address system, and audio/video broadcast system.
• Provide regular feedback to engineers and supervisors on fault status, servicing work, and recurring major failures.
• Perform shift duties as required and complete additional tasks assigned by management.

Requirements:

• Diploma, Higher NITEC, or NITEC in a relevant Facilities Management (FM) discipline.
• Minimum 3 years relevant experience.
• Require to work on shifts.
• Good communication skills and computer literate are an advantage.