Luxury Watch Service Advisor and Customer Experience Specialist

Luxury Watch Technical Advisor

Retail hours, 5 days roster, 8 hrs shift
Orchard/Bayfront/Raffles Place

Watch Maintenance:

• Inspect watches to identify issues.
• Provide technical estimates and perform simple repairs (e.g., bracelet changes, waterproof checks).
• Analyze daily reports for service follow-ups and client interactions.
• Maintain service equipment and manage repair stock.

Customer Experience:

• Deliver exceptional customer service via phone, email, and in-person.
• Schedule client appointments and assist with sales transactions.
• Manage client relationships and ensure a positive boutique experience.
• Support customer relationship management and store appearance.

Training & Support:

• Train boutique staff on watch characteristics and customer service best practices.
• Assist with client care, inventory management, and repair processes.
• Provide event support and represent customer interests to management.

Requirements:

• Proven experience in a customer-facing role, preferably in retail/hospitality/cabin crew, with a strong focus on delivering exceptional service.
• No experience is welcomed as long as possess enthusiastic attitude towards acquiring technical skills related to watch maintenance and repair.
• Experience in training or coaching others is a plus.
• Excellent verbal and written communication skills, with the ability to engage effectively with clients and team members.
• Singaporeans only

Wang Chloe | R23118712
RecruitFirst Pte Ltd (13C6342)