Luxury Retail Brand - Associate Store Manager (Changi Airport)

You will be responsible for the overall management of the store according to the Area Manager's directions. You will lead the Supervisor and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines. You will also be responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential.

Job Scope

• Oversees floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store.
• Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
• Lead and motivate the retail sales team to provide excellent customer service and achieve sales targets.
• Ensure operational effectiveness and efficiency in accordance with Company's standards and requirements.
• Attract, develop, and retain talent by creating a positive work environment and a feedback culture.
• Build a customer database and maintain a good relationship with valuable customers and VIPs.

Expectations

• Prior experience in retail and customer services industry with people & store operation management.
• Inclusive leadership style and excellent organizational skills.
• Adaptability, persuasiveness, risk-taking & dynamic.
• High sensitivity to clients’ experiences and loyalty.
• Good command of both spoken and written English and Chinese.
• Good PC skills such as MS Office and other digital tools.

This is an exciting opportunity to contribute to the brand's philosophy and to become part of a team that offers possibilities to learn and grow. The company is committed to thriving your professional development within the House or in the group. We empower leaders to create, build and sustain high-performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.