Logistics Supply Chain Coordinator

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Principal Supply Chain Analyst is responsible for planning, coordinating, monitoring, and analyzing various supply chain costs and key performance metrics. This role involves developing financial and service models, preparing business cases, and frequently presenting to Supply Chain leadership. The Principal Supply Chain Analyst utilizes analytic processes to support the entire supply chain team, including distribution, transportation, and inventory, to solve issues and assist project managers.

Duties & Responsibilities

• Track daily shipments and support tracking inquiries.
• Provide support for any shipping inquiries and identify optimal shipping methods, shipment lead times.
• File access tickets for POP deliveries.
• Support requests for trade data and engage Client Trade Manager as necessary.
• Work closely with internal and external team to prepare shipping documents to support
• APAC shipments.
• Perform and support systematic tracking of inbounds, intercompany movement, transfers and provide guidance to resolve cases.

• Maintain accurate and timely daily reports
• Support analytical requests and monthly KPI reporting preparation

• Support RMA transactions and coordination with vendor.
• Coordinating Reverse Logistics shipments & support inventory review efforts to ensure high
• inventory accuracy and availability.
• Oversee the quality of work for control tower and client’s vendors.
• Weekly internal (XFN team) and external meeting to keep operations on track with project timelines.
• Ensure processes compliance to client’s policy

• Maintain work instructions and update vendors on process changes
• Review shipment failures and provide corrective and/or improvement suggestions
• Participate and document feedback for process or system testing

Required

• Degree in business or Logistics related field
• Minimum 5 years relevant experience in freight forwarding, warehousing, supply chain, order fulfillment
• Able to work independently, be a good team player and comfortable with daily client facing
• Meticulous and fast learner
• Excellent process knowledge and sensitivity

Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.