Logistics Executive

Job Description & Requirements:

Responsibilities:

• Onboard new customers and vendors, providing seamless support from onboarding through post-sale.
• Build and maintain client relationships to ensure satisfaction and retention.
• Manage a sales pipeline, tracking clients through each sales stage.
• Respond promptly to inbound inquiries, delivering high-quality customer engagement.
• Collaborate on building strategic partnerships with clients and vendors.
• Plan, route, and schedule trucking operations to optimize efficiency and meet service standards.
• Coordinate client requirements from the portal, aligning operations with expectations.
• Select suitable hauliers, balancing quality and cost-effectiveness.
• Track job progress, provide reporting, and resolve disputes between hauliers and clients.
• Review completed jobs for accurate billing, providing finance with all necessary charge details.
• Undertake additional duties to support the company’s commercial and operational goals.

Requirements:

• Diploma in Logistics, Maritime Studies, Supply Chain Management, or related field.
• At least 2 years of experience in sales, operations, or customer service in logistics or freight forwarding.
• Strong communication, customer engagement, and negotiation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated, goal-oriented, and a collaborative team player.
• Availability for a 5.5-day work week.