Logistics Customer Service Controller/Admin

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Logistics Customer Service Controller/Admin. This role will be responsible for providing administrative support within the logistics department, ensuring smooth operations, and enhancing customer satisfaction. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a keen eye for detail in managing logistics processes and customer inquiries.

Key Responsibilities:

1. Customer Service Support: Act as the primary point of contact for customers regarding order status, shipment inquiries, delivery schedules, and issue resolution.
2. Order Management: Process and manage customer orders, ensuring accurate and timely fulfillment in coordination with the logistics team.
3. Shipment Tracking: Monitor shipments and track deliveries to ensure timely arrival. Update customers on any delays, issues, or changes in schedules.
4. Data Entry & Documentation: Maintain accurate records of orders, shipments, and customer communications in the system. Prepare and file shipping documents, invoices, and related reports.
5. Issue Resolution: Address and resolve any customer complaints or concerns related to logistics, working with internal teams and external partners to find solutions.
6. Coordination with Internal Teams: Collaborate closely with procurement, warehouse, and transport teams to ensure that customer orders are processed smoothly and on time.
7. Inventory Control Support: Assist in inventory tracking and ensure the accuracy of stock levels as it relates to customer orders and logistics operations.
8. Reporting: Generate regular reports on order status, customer issues, shipment performance, and any service-related KPIs.
9. Process Improvement: Identify areas for improving efficiency and service quality within the logistics operations and suggest enhancements to the logistics processes.
   

Key Skills & Qualifications:

1. High school diploma or equivalent; a degree in logistics, business administration, or related field is a plus.
2. Previous experience in logistics, customer service, or administrative support, preferably within a logistics or supply chain environment.
3. Strong communication and interpersonal skills, with the ability to effectively engage with both customers and internal teams.
4. Excellent organizational skills, with a keen attention to detail and the ability to manage multiple tasks simultaneously.
5. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and logistics management software.
6. Problem-solving abilities and a proactive approach to resolving issues.
7. Ability to work under pressure in a fast-paced environment and meet deadlines.
   

Working Conditions:

1. Full-time position, Monday through Friday, Saturdays WFH.
2. Office-based role with potential for occasional remote work.
3. Occasional overtime may be required during peak periods or urgent customer needs.