Location Support Specialist (Level 1 IT Support)

Location Support Specialist (Level 1 IT Support)

Job Description
As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.

Key Responsibilities

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting. Provide hands-on support for end users for incidents that cannot be solved remotely.
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
• Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.).

Qualifications

To be successful in the role as a Location Support Specialist, you are solution oriented and have a problem-solving attitude. You are service minded and value intrapersonal communication.

What you need to succeed:

• Experience in providing hardware and software diagnostics and support.
• Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones, LAN etc.).
• Proficiency in operational understanding of IT-infrastructure services, components, and architecture.
• Having a holistic approach and a will to solve issues by finding and fixing the root cause and the ability to multi-task and handle different situations and people in parallel.
• System knowledge and understanding (Operating System, APIs, etc).

Additional Information

This is a full-time position, reporting to the Local Service Owner. You will be based at Singapore Office. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at www.hmgroup.com.