Lobby Attendant

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Job Responsibilities

• Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenges, and thank others with genuine appreciation.
• Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; take appropriate measures to ensure safety and well-being of residents, guests, and coworkers. Report any incidents, accidents, and injuries to the estate manager; document details and facts in (OMS II).
• Follow all company and estate policies and procedures, ensuring uniform and personal appearance are clean and reflect a professional image at all times.
• Maintain high integrity and confidentiality of proprietary information and residents' information, and protect estate and company assets.
• Communicate positively in clear, concise, and professional language with appropriate greetings and etiquette.
• Work closely with security personnel, concierge officers, and doormen to make announcements through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, the Lobby Attendant may go to the private lobby to welcome residents and their guests and assist them with luggage or groceries if necessary.
• Develop and maintain positive working relationships with others, supporting the team to reach company goals and resident satisfaction.
• Educate service providers and coach their staff to acknowledge and greet residents by name; offer assistance, take note of service requests, and communicate to the Concierge team for follow-up and documentation.
• Promptly follow through with common Concierge requests in a residential environment.

Job Details

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Management and Manufacturing

Industries: Human Resources Services