Lift Maintenance Service Manager

The job description below is for the role of Lift Maintenance Service Manager:

We are seeking a Lift Maintenance Service Manager to work alongside our dynamic team in an interesting work environment. The work requirement is to manage maintenance, breakdown calls, and emergency calls for elevator after sales service.

Good communication is necessary to manage customers and internal service staff.

The person need not have any prior background in the industry, but must be eager and able to learn new skills and knowledge. Basic skills are required in communication and use of information technology / computer systems.

Summary:

The Lift Maintenance Manager is responsible for the overall management and supervision of the elevator maintenance department, ensuring the safe, reliable, and efficient operation of all lift systems.

Key Responsibilities:

Service Operations Management:

1. Oversee all aspects of elevator maintenance operations, including preventative maintenance, corrective maintenance, emergency repairs, and modernization projects.
2. Develop and implement service procedures and work orders to ensure timely and efficient service delivery.
3. Manage service contracts, ensuring timely renewals and maximizing customer retention.

Team Management:

1. Supervise and manage a team of elevator technicians, including hiring, training, scheduling, and performance evaluation.
2. Motivate and mentor the maintenance team to achieve performance goals and enhance their skills.
3. Foster a positive and productive work environment that emphasizes safety, teamwork, and customer service.

Customer Relationship Management:

1. Build and maintain strong relationships with customers, including building owners, property managers, and end-users.
2. Proactively address customer concerns and resolve service issues promptly and effectively.
3. Conduct regular customer visits to assess service needs and build rapport.

Qualifications:

1. Excellent communication, interpersonal, and customer service skills.
2. Strong analytical and problem-solving abilities.
3. Proficient in Google Docs, Quickbooks, and other relevant software.

Skills:

1. Project management skills.
2. Ability to work independently and as part of a team.
3. Strong work ethic and a commitment to customer satisfaction.