LEGS Support Engineer

time left to apply End Date: December 31, 2024 (10 days left to apply)

job requisition id R24223

Job Title

Summary of the role

The main responsibilities of this role are to respond remotely (via phone and/or online) to various end-user support requests arising from our Airport clients. Support includes installing, diagnosing, repairing, maintaining, and upgrading hardware, equipment, and software related to mission-critical Automated Bag Drop services at the Airport.

In this role, you’ll have the following main responsibilities:

1. Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime.
2. Troubleshoot bag drop and/or kiosk network connectivity in a LAN/WAN environment.
3. Request and coordinate with 3rd party vendors for support to resolve technical issues.
4. Escalate issues/problems to the appropriate support team member.
5. Deal with hardware and application support issues.
6. Provide user data and application recovery.
7. Use diagnostic tools and methodologies to load, copy, and customize operating system configurations for deployment.
8. Familiarize end users with basic software, hardware, and peripheral device operation.
9. Take ownership and responsibility for queries, issues, and problems.
10. Escalate and involve experts where required in order to resolve issues as quickly as possible.
11. Maintain IT records and tracking for the area of responsibility.
12. Work with other IT staff regarding new builds and upgrades.
13. Maintain high levels of customer service providing efficient and effective support in a friendly and professional manner.

About the ideal candidate

• A minimum of 2 years of relevant working experience.
• Hands-on experience in troubleshooting computer networking, hardware & software issues.
• Hands-on experience in mechanical or electrical would be an advantage.
• Compulsory on 24x7 shift work.
• Exceptional communication skills (verbal and written).
• Quick and methodical troubleshooting skills.
• A self-starter, with a 'can do' attitude and a strong client focus.
• Conscientious, self-motivated, and positive working attitude.
• Meticulous work ethic.
• Ability to work independently.

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé.

Are you the one we’re looking for? Apply now!

#LI-APAC24

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.

About Us

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues.

Join us on a journey where you will help us bring the world closer!