Legal Policy Operations: Child Safety Specialist - Trust & Safety

Responsibilities

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team
As a Child Safety Operation Specialist within the Trust & Safety Team, you’ll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.

You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, and increase our overall operational efficiency to ensure our products are free of any violative content. The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills and a passion for protecting children.

Note: This position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people.

Responsibilities

• Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
• Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.
• Review user escalations related to the most vulnerable in our community.
• Review and assess inbound escalations from Law Enforcement and other teams.
• Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety.
• Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Qualifications

Minimum Qualifications

• Up to 5 years hands-on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.
• Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
• Proven ability to analyze information to assess threat and risks, and problem-solving skills.
• Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.
• Excellent verbal and written communication skills and ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement partners.
• Passionate about protecting children.

Preferred Qualifications

• Experience with Crisis Management, Government Agencies or Law Enforcement would be advantageous.
• Knowledge of child safety policies and/or legislation.
• Experience with social media, analytical tools, and online research.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.