Learning & Organizational Development Manager

Job Responsibilities:

1. Learning Resource Design and Curation: Design and curate a diverse range of learning resources and organizational development programs to address the specific training needs of various departments and retail stores.
2. Strategic Partnership: Collaborate closely with business leaders to identify and analyze training and development needs at both organizational and team levels. Develop effective solutions to address competency gaps and enhance overall capabilities.
3. Leadership Development: Oversee the development and management of initiatives, programs, and projects aimed at enhancing leadership capabilities for current and future leaders within the Company and its retail outlets.
4. Partnership and Vendor Management: Assume responsibility for sourcing, evaluating, recommending, and managing external partners and training vendors, including government agencies, in relation to learning and organizational development.
5. Metrics and Data Analysis: Develop metrics to measure the effectiveness of training programs and policies. Monitor, measure, analyze, and present data trends to the management team, providing insights for strategic decision-making.
6. SOP Review and Creation for Operations Department: Review and create Standard Operating Procedures (SOPs) for the Operations Department, ensuring efficiency, compliance, and alignment with organizational goals.
7. Franchise Market Expansion Support: Provide specialized training support for new franchise markets, ensuring seamless onboarding and development processes to uphold consistent standards across diverse geographical locations.
8. Adaptive Project Execution: Perform ad-hoc duties and projects contributing to the dynamic and evolving landscape of learning and organizational development within the Company.

Job Requirements:

1. Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field.
2. ACTA/ACLP certification is a requirement.
3. Proven experience in learning and organizational development, preferably in a retail environment.
4. Excellent communication, collaboration, and interpersonal skills.
5. Comfortable to travel when required.
6. Experience in Learning Management System (LMS) will be an added advantage.
7. Ability to adapt to change and manage multiple priorities in a fast-paced environment.

Join us in shaping a culture of continuous learning and development within our organization!