Lead, Retail Operations

Job Responsibilities:

Store Operations:

• Ensure that revenue targets are achieved by conducting sales transactions and up selling of merchandises with at various retail stores
• Provide excellent guest service and interacting positively with guests in a friendly and courteous manner
• Maintain stock control, merchandise display, and perform stock replenishment with good foresight in merchandise forecasting
• Maintain good relations with vendors in the delivery and receiving of stocks
• Ensure consistent good housekeeping standards

Cashiering:

• Managing the cash register and responsible for opening and closing of POS system
• Motivates sales associates and ensures they are focused on customer service and merchandise up selling

Management:

• Serves as the bridge between Team Members and Managers
• Delegation of duties and maintain all facet of the zone operations in the store
• Carries out mentoring and coaching responsibilities for team members
• Recognize and strive to meet both internal and external guest needs
• Demonstrate efficient planning and manages priorities; anticipates and plans for future work needs
• Generate new ideas that have a positive impact on work processes, products, services or businesses
• Understand job responsibilities, demonstrate broad, in-depth and keeps up to date on job knowledge and technical knowledge relating to the products or services across the resort, skills or methodology which are important to the job
• Supports the Assistant Store Manager and Store Manager in all store’s operational aspect

Job Requirements:

• Minimum 2 years of supervisory skills in retail environment
• Minimum Secondary Education or equivalent
• Experience in F&B/Retail operations will be advantageous
• Keen eye for detail – Guest profiles, Team Member’s behaviours/work progress etc
• Able to lift heavy objects and stocks for replenishment when needed (~10kg)
• Able to be flexible with different roles throughout the shift (i.e break coverage, floater etc)
• Able to work on selected weekends and public holidays
• Ability to communicate effectively between Team Members, Management and Guests
• Basic knowledge of visual merchandising is preferred