Lead Business Architect (4 months)

Job Title: Lead Pega Business Analyst (LBA) – with strong experience in designing/implementing solution for Banking Client Relationship management platform supporting Preferred banking and Mass Banking customers.

The individual should have strong knowledge of the domain and process flow to optimize the journeys and as well to include innovative solution to engage customer in digital platforms and relationship management space.

Mandatory skills include Pega BPM, Pega CRM, Sales Automation, Data Migration, APIs, Constellation UI, DCO, Agile Scrum Expert with experience in integrating external solutions for digital engagement and communication solutions. Exposure to AI and GenAI solutions implemantations will be a plus.

We are looking for a highly experienced Lead Pega Business Analyst (LBA) with 13 - 16 years of expertise in Pega BPM, Pega CRM, Sales Automation, data migration, API integration, Constellation UI, Pega DCO, and Agile Scrum. Individual will lead mission-critical projects, drive large-scale transformations, and manage the clients, the banking sector, all while ensuring seamless execution of complex Pega solutions.

Job Summary:
As a Lead Pega Business Analyst (LBA), Candidate will be at the forefront of proposing, design, optimizing processes’ and implementing transformative solutions. The Role will include handling end-to-end program leadership, managing Pega Sales Automation lifecycle, ensuring smooth data migrations, building API integrations, leading DCO sessions, and translating user stories for the development team. Candidate will need to manage highly demanding clients and ensure that every solution is delivered with zero tolerance for failure.

If you are a top-tier Pega professional with a relentless focus on delivering results, this is the opportunity for you to prove your skills.

Key Responsibilities:

• Lead Pega BPM, CRM & Sales Automation Implementations: Spearhead complex Pega BPM, Pega CRM, and Pega Sales Automation implementations, ensuring solutions are robust, scalable, and meet the highest standards of client satisfaction. Lead all aspects of Pega Sales Automation deployment, from strategy to execution, ensuring the system enhances business operations and sales performance.
• End-to-End Program Business Architecture Leadership: Take full ownership of program functional delivery, managing end-to-end solution with a focus on meeting business needs and driving organizational goals. Lead large, cross-functional teams, ensure project milestones are achieved, and deliver high-impact solutions while mitigating risks and issues.
• Data Migration Expertise: Lead complex data migration efforts, including transforming and migrating customer, transactional, and operational data from legacy systems to Pega, ensuring data accuracy, integrity, and minimal disruption during the transition.
• API Integration: Design, develop, and manage the integration of Pega with third-party systems using REST and SOAP APIs, ensuring seamless data flow across platforms and maximizing interoperability. You will ensure APIs are scalable, secure, and efficient.
• Constellation UI Design & Implementation: Lead the Constellation UI design and implementation, ensuring it is tailored to business needs, intuitive, and highly functional for the banking environment. Focus on user experience and user interface best practices to enhance system usability.
• Pega DCO Leadership: Lead Dynamic Case Management (DCO) sessions, facilitating effective collaboration between business stakeholders and development teams. Ensure that the Pega solution is aligned with both business objectives and best practices through DCO-driven solutions.
• Agile Scrum Expertise: Lead Agile Scrum teams, driving sprint planning, backlog grooming, and daily stand-ups. Ensure efficient project delivery using Agile methodologies while maintaining constant alignment with business goals.
• User Story Translation & Requirements Gathering: Draft and translate user stories for technical and non-technical teams, ensuring requirements are clearly understood and translated into actionable tasks. Own the requirements gathering process and facilitate discussions to clarify scope and objectives.
• Stakeholder Management: Manage and maintain relationships with highly demanding clients, ensuring their expectations are understood and met. Serve as the primary point of contact for senior stakeholders and clients, managing escalations, providing timely updates, and delivering results with confidence.
• Cross-Functional Collaboration: Work closely with developers, architects, product owners, and QA teams, ensuring seamless integration across all project phases, and that the solution is optimized and fully functional.

Essential Qualifications:

• 13 -16 years of Pega Experience: Deep expertise in Pega BPM, Pega CRM, Pega Sales Automation, and Pega DCO, having successfully implemented large-scale solutions across multiple industries, especially in the banking and financial services sector.
• Banking CRM Projects: Demonstrated success in delivering banking CRM projects, including customer onboarding, loan servicing, collections, credit card management, and customer service automation.
• End-to-End Pega Sales Automation: Proven experience in leading end-to-end Pega Sales Automation projects, from initial scoping and configuration to post-implementation support and optimization.
• Data Migration Expertise: Proven ability to lead large-scale data migration initiatives, managing ETL processes, ensuring data integrity, and overseeing the transformation and migration of data from legacy systems to Pega platforms.
• API Integration Skills: Extensive experience in designing, developing, and deploying REST/SOAP APIs to enable seamless integration between Pega and third-party platforms, ensuring reliability and security of data exchanges.
• Constellation UI Design & Implementation: Hands-on experience in designing and implementing Constellation UI to ensure that user interfaces are functional, user-friendly, and meet specific business needs.
• Pega DCO Expertise: Proficiency in leading Dynamic Case Management (DCO) sessions, driving effective collaboration, and aligning solutions with business requirements using DCO best practices.
• Agile Scrum Methodology: Expert in Agile Scrum methodologies, including experience in leading scrum teams, sprint planning, backlog grooming, and ensuring continuous delivery of business value.
• Exceptional Communication Skills: Ability to translate complex technical requirements into clear, actionable user stories, and communicate effectively with both business and technical stakeholders.
• Client Management & Escalation: Proven experience in managing demanding clients, handling escalations, and driving successful project delivery even in high-pressure environments.
• Advanced Pega Certifications: At least one of the following certifications required: Pega Business Analyst (CBA), Pega BPM (CSSA), Pega CRM (CPBA).
• Leadership & Mentorship: Strong leadership skills to mentor junior team members, drive results through collaboration, and lead by example.

Key Attributes:

• Unyielding Pursuit of Excellence: You do not settle for mediocrity. You always deliver exceptional results on time and on budget.
• Resilience Under Pressure: You excel in managing high-pressure environments and are adept at navigating the toughest challenges with ease.
• Visionary Leadership: Ability to lead projects with a big-picture mindset while maintaining focus on tactical details, ensuring all parts of the project fit together seamlessly.
• Client-Centric: You are committed to exceeding client expectations and know how to handle demanding clients with ease, even in the most difficult situations.
• Proactive Problem Solver: You anticipate challenges before they arise and offer creative, efficient solutions that drive project success.

Desirable Skills:

• Experience with cloud-based Pega implementations.
• Expertise in Pega Marketing Automation or Pega Financial Services.
• Knowledge of data governance and compliance regulations in the financial sector.