Lead Associate

About the Role

This is an exciting opportunity to contribute to the growth of our business in Singapore, focusing on delivering innovative solutions to clients that drive culture and behavior change, and create powerful employee experiences. The role involves leading or supporting sales and client delivery, and is an important part of a growing solution and technology area in Singapore with a team of passionate colleagues and leading IC and digital tools.

Key Responsibilities

1. Client Solutioning

• Employee Insights: including leading survey solutions, digital focus groups, assessment, and other employee listening solutions.
• Change and EX Strategy: including Change Management (designing culture change programs) and HR strategy (including Employee Value Proposition / Employment Brand, culture alignment).
• Behavior Change: Advisory and content services (including communication support) to change culture and behaviors and inform, educate, and create a better EX. Implementation of behavior change solutions related to EX and WR program changes (Total Rewards, Benefits, Careers, Wellbeing).
• Digital Technology: a focus on our proprietary and other EX technologies.

2. Market Development

• Closing collaboration with local leaders to define and shape go-to-market plans and priorities, including market and competitor analysis, client targeting, account planning, and sales execution.

3. Capability Development

• Identifying, upskilling, and mentoring colleagues who are bringing our solutions to market in order to support clients and market growth.

Success Metrics

Clients & Innovation

• A deep understanding of client requirements and commitment to client satisfaction.
• Serving as the client lead on key client projects.
• Collaboration across our HCB business to take existing and services to clients.
• Metrics will include client retention, sales, and portfolio growth.
• Develop sales and pitch materials, RFP content, customized sales approach against various competitors where needed.

People

• Effectively working with colleagues to sell and deliver work.
• Supporting others to build knowledge and best practice sharing.
• Propagating a sales culture by mentoring others, prioritizing pursuits, emphasizing the value we place in new business, learning from losses, celebrating and sharing wins, and recognizing sales contributions of others.
• Demonstrating effective sales leadership, including team collaboration, creative solutions to win, compelling RFP writing, persistent follow-up, sound judgment in scoping/pricing, and focusing on closing the deal.

Excellence

• Fostering relationships with WTW stakeholders.
• Delivering to high-quality standards, with an eye for detail and strong project management.
• Coordinating and helping design and execute local market events and playing a lead role on EX pursuits in the market, a thought leader, and promoter of content in traditional and digital media.

Financial

• Achievement of annual sales and hours targets across our EX digital portfolio.
• Contributes to meeting, and/or exceeding, our annual profitability metrics.
• Build sales discipline: leverages tools to track pipeline and works with local offices to close sales.