Lead Application Support (L1/L2)

Salary up to $5,800 + AWS + Bonuses (attractive salary package & benefits)

Great working culture and career progression

Opportunity to explore and gain broader experience in FinTech industry

Working Hours: Office hours

Responsibilities:

• Lead and run 24/7/365 shift level 1 application support team for applications and systems
• Involved in the recruitment process of the staff and management of the staff, plan shift rotation
• Train the team members on the application logic/usage, interfaces and features.
• Ensures the team members are providing necessary help to the end-users and assigns work to the staff
• Solves critical issues of the system which the less-experienced application support could not solve and help them in understanding the problems with the software systems
• Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue
• Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
• Manage relationships with technology teams and end-user clients on a day to day basis
• Conduct application testing, support client application testing, and collect and summarize test results
• Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
• Train users on applications and help them resolve application issues

Requirements:

• Min 3 years of relevant experience in application/operations support (L1/L2)
• Experience in managing/leading a team and planning shift roster
• Domain knowledge in FinTech will be an added advantage

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Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781