L3 Network Engineer – SOC _expert with SD-WAN (Versa, Fortinet or Viptela)/ Fortinet Firewall /[...]

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for L3 Network Engineers – SOC who have a proven track record in the IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below.

Role: L3 Network Engineer – SOC

Experience: 6-10 years of relevant experience

Region to Support: Primary – APAC | Secondary - US & EU

Should have experience of SD-WAN (either Versa, Fortinet, or Viptela) OR Fortinet Firewall / Fortinet SDWAN

Skills: Configure, Troubleshoot and Resolve Level 2 & 3 incidents/queries related to Network, SD-WAN & SASE.

Certification: CCNA or JNCIA | CCNP or JNCIP

Responsibilities:

• Responsible to provide third line operation support for all escalated cases from Level 1 + Level 2 teams. Active involvement in all critical cases.
• Responsible to provide Subject Matter Expertise to support technical solutions offered to customers covering products/technology like SDWAN.
• Specifically looking for below expertise: IP Networking / SDWAN (VIPTELA, VERSA, FORTINET), Security – FORTINET
• Work experience/Knowledge on Security, Riverbed, and Cloud-based proxy services (Zscaler, Prisma) will be an added advantage.
• Responsible for ensuring solutions provided to customers meet requirements with the objective of ensuring design and delivery of complex solutions as per customer requirements.
• Review incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment to drive network efficiency and availability.
• Maintain quality standards to achieve optimal levels of operation and KPI targets.
• Tracks and monitor network traffic and performance to ensure minimal interruption to customer services.
• Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.

Qualifications:

• Bachelor's Degree in Computer, Electronics or Telecommunications
• Experience: 6-10 years
• May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance.
• Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
• Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures.
• May provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to seema@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name: Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

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Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.