L1 IT Support Engineer (1 Year Contract Renewable) | Singapore, SG

About the company
You will be working with our client who specializes in the healthcare and technology space.

Roles and Responsibilities

• Provide end user support on L1 issues over phone or via remote tools and emails.
• Provide application support and basic troubleshooting - password resets, printer configurations, break/fix instructions.
• Ensure timely escalation of major and critical incidents. Support routing and escalation to L2 support.
• Respond in a timely manner to service issues and requests.
• Follow up with customers to ensure issues have been resolved.
• Basic triaging of incidents raised and to support L2 staff.
• Provide deployment support for future deployments.
• Identify patterns in user issues and report recurring problems to prevent larger system disruptions.
• Document steps taken to resolve issues and avoid unnecessary disruptions during troubleshooting.

Requirements

• Minimum Diploma in Information Technology or equivalent.
• At least 1-2 years of work experience in IT support.
• Experience using ticketing systems to log and manage support requests.
• Able to work well in a team and perform efficiently.
• Excellent end user support and communication skills.
• Ability to remain calm and understanding when dealing with frustrated or upset users.
• Ability to handle a high volume of requests efficiently without sacrificing quality of service.
• Able to perform shift work.
• Strong drive to continuously learn.

If you are interested in this role and would like to discuss the opportunity further, please click apply now or email Chew Kai-Xinn for more information.

Only shortlisted candidates will be responded to; therefore, if you do not receive a reply within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions
Morgan McKinley Pte Ltd EA Licence No: 11C5502
EAP Registration No: R2196712
EAP Name: Chew Kai-Xinn