Key Accounts Client Partner, Singapore

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

About TikTok: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us: Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. At TikTok, we create together and grow together.

About The Team & Role

Our team comes from SEA Regional Business, Global Business Solutions. The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, partnering with brands and advertisers across the Southeast Asia region.

The Client Partner is responsible for hitting revenue goals, building relationships with key enterprise accounts, and helping clients drive business results on TikTok through product consultation, education, and support.

Responsibilities

Strategic Client Relationship Management

• Provide consultative, solutions-focused advice and customer service to clients.
• Independently drive and scale revenue from advertisers.
• Establish and manage strong client relationships with senior client stakeholders and ability to influence at the C-level.
• Lead collaboration with external clients and internal stakeholders across product, marketing, legal, engineering, and sales to provide outsized value to clients.
• Lead account planning process that aligns brand and TikTok resources to maximize opportunities.

Product Management

• Brainstorm, identify, and implement advertising solutions on TikTok media products to deliver measurable results for clients.
• Serve as a strategic TikTok product consultant for clients, with the ability to spearhead client education on TikTok media products.
• Analyze data and create actionable insights for clients and internal cross-functional teams.

Campaign Planning and Management

• Facilitate clients’ ad campaigns from start to finish.
• Manage internal account operations including account setup.
• Plan and build compelling storylines and data-driven presentations customized to clients’ business and problems.
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.

Qualifications

Minimum Qualifications

• 5+ years of experience in ad sales marketing and development, with branding experience in a social space.
• Deep understanding of digital media platforms and related ad metrics.
• Demonstrated experience in working with and influencing cross-functional teams.
• Capable of driving C-level conversations and strategy planning.
• Strong sales acumen and ability to develop and maintain client relationships with excellent communication and presentation skills.

Preferred Qualifications

• Experience with TikTok media products and advertising solutions.
• Experience with crafting strategic outcomes through data analysis and insights.
• High level of business acumen and driver of commercial success.
• eCommerce experience is a plus.
• Sales experience working on product mix strategies to build the business.
• Experience in Retail & Ecom & 3C portfolio is a bonus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate our diverse voices and aim to create an environment that reflects the many communities we reach.