Key Account Manager, Southeast Asia

Key Account Manager, Southeast Asia

Locations: Singapore, SGP

Time Type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: R-94103

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. We are looking for a Key Account Manager, Southeast Asia where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

• Support Swarovski and customers to achieve its long-term and mid-term strategy.
• Manage sales sell-in in line with guidelines (assortment, categories, etc.) for Indonesia, Philippines, Vietnam, Cambodia and e-commerce marketplace, Zalora.
• Act as the point of contact and advisor for partners to resolve brand operational, logistics and administrative matters.
• Leverage available data for commercial decision-making to achieve optimum commercial outcomes.
• Liaise with relevant stakeholders in supporting sell-out.
• Manage special occasion sell-in packages, aligning to brand’s expectations.
• Ensure excellent and consistent consumer experience across all touchpoints, based on guidelines, securing the maximum benefit to the consumers.
• Actively monitor customer satisfaction and feedback systems to drive continuous service improvement.
• Provide feedback and ideas for future improvement.
• Ensure seamless communication across all parties in supporting the smooth brand execution.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s degree in Business Management or equivalent.
• Minimum 5 years of professional experience in a similar role within an international setting with at least 3 years in B2B Sales.
• Excellent analytical and problem-solving skills.
• Excellent English proficiency, presentation, and communication skills.
• Experience in Account Management / B2B Experience / Brand Management / Strong Influencing Skills.
• Innovative and creative approach whenever possible and a can-do attitude.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.