Key Account Manager (Oil and Gas)

Company: Logistic People (Asia Pacific)

Position: Key Account Manager (Oil and Gas / Energy / Marine Logistics)

Our client, a progressive logistics company, is looking to fill the following vacancy:

Responsibilities:

1. Supporting customers in business issues and queries to ensure customer requirements / KPIs can be met.
2. Coordinate with internal team to execute the requirements of the customer.
3. Proactively identify cost savings and process initiatives that would derive benefit for the customer.
4. Support/execute annual account strategy plans to jointly contribute in the development of the account(s).
5. Focal point in supporting client’s pricing requests/queries to ensure timely response to customer and increase customer satisfaction.
6. Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions.
7. Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes.
8. Cement strategic partnership with assigned strategic accounts.
9. Account management, identifying new business opportunities and grow existing business with strategic clients.
10. Focal point for presentations / commercial proposals to clients.
11. Developing industry solutions.
12. Participations in RFQs.
13. Taking key lead in KPI reviews, business solutions, business implementation, SOP implementation and process improvement initiatives / integration.
14. Strategize pipeline in tandem to corporate objectives.
15. Orchestrate continuous process to augment business growth and ensure clients' service requirements are met.

Requirements:

1. Preferably more than 4-6 years of experience in the logistics / freight forwarding industry in a customer service / key account management environment.
2. Knowledge of freight operations and excel at Client Key Account Management in the Oil and Gas / EPC / Marine logistics segment.
3. Knowledge and understanding of international logistics operations across multiple modes.
4. Experience in regional client management.