Key Account Manager, Latin America Trade

Location: Singapore, SG

Company Overview:
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Summary:
As the Key Account Manager, you will lead our VIP desk for the LATAM department, managing a portfolio of global accounts and key forwarders. You will be responsible for achieving the annual budget in terms of volume and yield. You will engage with various stakeholders to enhance the customer experience with CMA CGM and increase the share of wallet for our customers.

Main Responsibilities:

1. Develop a robust plan to achieve the annual target in TEU and Yield in USD, in collaboration with the Asia Regional Office Latin America trade team.
2. Manage tender processes and negotiations with global accounts at various stages.
3. Act as the primary contact for CMA CGM, identifying customer needs and opportunities.
4. Cultivate strong business relationships with clients.
5. Drive and measure performance regularly, both internally and towards customers.
6. Collaborate closely with the trade team to build a long-term strategy and deliver the best customer experience.
7. Communicate commercial directions to the Asian network, maximizing market share through effective push and pull strategies. Joint visits with local teams if necessary.
8. Promote and sell new products and services to customers.
9. Reduce Account Receivables.

Minimum Requirements:

1. Diploma or Degree in a relevant discipline.
2. At least 3 years of experience in the shipping and logistics industry including customer management.
3. Preferably with customer-facing experience.
4. Good knowledge of the shipping and logistics industry.
5. Advanced proficiency in MS Office Suite, including Excel (vlookup and pivot tables) and PowerPoint.

Additional Information:
This role is open for local employment only.

We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.
Kindly note that only short-listed applicants will be contacted.
By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: (i) To process the application for the role being applied for; (ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you; (iii) To conduct necessary reference checks; and (iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.