Key Account Manager - 3PL / Freight Forwarding / Logistics

Benefits:

• Salary: Up to $7,000 basic + Variable Bonus + Commission
• Working Hours: 5-day workweek, 8:30 AM to 6:00 PM.
• Location: Greenwich

Responsibilities:

• Study client’s requirement and provide optimal logistics operating solutions.
• Work closely with operations to identify any out-of-scope requests, generate change request forms and update standard operating procedures.
• Be the key point of contact between business and its clients, building strategic partnerships, overseeing business performance to strengthen existing client relationships.
• Maintain up-to-date client profile with contract expiry dates and perform contract renewal with clients nearing to the expiry dates.
• Be able to negotiate rates and service scopes with existing clients.
• Support implementation of projects handover, and on occasion, take the lead to develop and cross-functional implementation of value-added supply chain solutions.
• Consistently monitor our service standards and work with our operations team to drive suppliers and operation teams across all areas of responsibility i.e. lead times, complaints, escalation.

Requirements:

• Bachelor's degree in Supply Chain Management / Logistics or relevant qualification and above.
• At least 5 years of relevant experience within a similar position in the logistics industry is preferred.
• Excellent written and verbal communication skills.
• Proven experience or track records of past secured accounts and positive sales performance.
• Proficient in MS Office such as PowerPoint, Excel, Words etc.
• Excellent business acumen, with strong business analytical skills.
• Strong project planning & management skill, and handling multiple projects, assignments and duties.
• Customer oriented.