Key Account Manager

Key Account Manager

MOP SQUAD PTE. LTD. is an expanding company committed to providing hygiene and cleaning services for the past 20 years. We pride ourselves on attention to detail and delivery of a thorough, reliable service.

We are looking to recruit a Key Account Manager into the current team. In this key role, you will report to the Owner/Managing Director and be responsible for creating new business, supporting new contracts from award through to completion ensuring commercial performance. You will manage and grow a portfolio of customers in line with the business growth strategy.

The Candidate:

• Entrepreneurial
• Consultative approach to help identify key strategic objectives
• Strong understanding of business situations
• Capability to balance the impact of factors such as people, processes, and strategies to benefit the business

Responsibilities:

• Identify target companies within a marketplace using independent research
• Work closely with clients to understand their business and build rapport
• Act as the ambassador for the product and services
• Lead continuous improvement
• Drive sales performance and account profitability
• Actively contribute to the operational strategy of the business
• Build relationships and visit clients
• Support the award of new business
• Work closely with the management team to understand and deliver on internal business requirements
• Negotiate successful contracts

Further responsibilities include:

• Act as the first point of contact for clients
• Utilize client feedback and take appropriate action
• Manage complaint escalation and resolution
• Be a positive advocate for the company
• Perform regular customer service reviews to maintain customer satisfaction
• Ensure quality standards are maintained at all sites
• Provide feedback on performance and take responsibility for managing issues that may arise

Come join us and experience the growth of our expanding business.

The monthly salary for this role is $4,000-$4,500 full time for the right candidate.