Junior IT Helpdesk Engineer | IT Cert Provided* | East* | Up to $2900

Responsibilities:

• Provide accessible, timely, effective, efficient, and professional quality service to resolve problems and delight users.
• Be available to take calls.
• Promptly respond to queries via voicemail, email, and fax.
• Accurately assess and resolve problems.
• Provide first-level support to troubleshoot and solve technical issues.
• Track incidents and provide first and second-level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services.
• Coordinate employee user account administration, including activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Minimum Nitec in any discipline.
• Good command of English to liaise with different entities.
• Entry-level position available.