Junior Digital Producer (Systems)

The Agency

SECTION is a digital creative company, and we believe in digital—a lot. We are often engaged by brands that depend on digital channels to speak/listen to their target audiences. The ways we create storytelling channels for clients are not restricted by guidelines but empowered by our beliefs and research. We welcome you if you believe in creativity, technology, and scalability. We are after people who are most talented when they are passionate and driven.

The Team

You will be part of the Systems team—the team that keeps things grounded and are the guardians of the should-dos, to-dos, and no-gos in a system. With a 360-degree point of view, we drill down to the details to build the team required and articulate how interactions should be facilitated.

Workflows are our jam and our secret sauce to bring every player in the system together. We partner internal team members, clients and external vendors from system takeover to handover.

Your Role

The Systems team was formed to diversify Section’s unprecedented portfolio of system maintenance projects. You will need to maintain a positive and resilient attitude in managing a world of unknowns, solve problems by breaking down complex issues into smaller tasks, while balancing client requests and system potentials.

A successful Digital Producer in the Systems team possesses an intellectual curiosity with inclination towards a possible action at the end of it.

You are a highly motivated individual who thrives in situations that require you to wear multiple hats to solve resource crunches, curveballs and other problems that may arise.

As the anchor of the projects under your care, apart from acting as part-Project Manager and part-Client Partner, you will actively provide insights and feedback to internal team members in charge of building the framework tools that can be further customized to your project needs.

You will be involved in the full planning of the product/system maintenance cycle, working collaboratively and efficiently to drive projects from post-production to release and optimization. You nimbly assist internal and external team members to make swift decisions for project planning. While doing these, you develop new skills like prototyping, test plans and analytics plans.

Your Day to Day

Intelligent production

• Partner with clients and technical directors to understand systems and product purpose.
• Work with framework team to navigate complex IT framework and work out feasible workflow.
• Present a sound feasible plan for software maintenance cycle.
• Facilitate knowledge transfer sessions for a successful system takeover.
• Collaborate with designers, engineers and analysts to deliver multi-platform solutions.
• Ensure the best talent is always used – developers, designers, copywriters, and specialists where necessary (liaise with relevant department heads and ensure they pass relevant tests).
• Organise teamwork, create a balanced work schedule and ensure people are able to deliver results.
• Manage documentations such as User Management Audit sheets, Status reports, and more.

Your Qualities

• Demonstrate project management skills at planning and directing teams, scoping and SOW writing.
• Decisiveness and confidence in making the right call amidst stressful situations.
• Agility in formulating conclusions and action plans during critical situations.
• Sensitivity to the need for iterative process optimisation.
• Drive provocative thoughts that can help the team advance in delivering services that exceed expectations.
• High adaptability to ever-changing situations whilst maintaining a calm composure in tackling them.
• Embrace working in an environment of unknowns and develop deductive observations.
• Growth and team player mindset, building strong rapport with team members for a unified voice.
• Capacity to connect the dots and retain legacy knowledge from System takeover to handover.
• Experience in delivering web, mobile, and gaming platform projects.
• Shipping on time.
• Familiarity and interest in current and emerging technologies.
• The ability to write, prepare and present documents, presentations and reports.
• Strong communication and collaboration skills, you will need to work across teams and vendors as well as partners on all projects.
• Leadership skills to manage team members and delegate work effectively.
• An interest in strategy, systems and design.

Your Past

You have a background in digital and understand the general frameworks of what goes behind the development of a website. You could have dabbled with simpler systems that required non-tech expertise such as structuring online content with Content Management Systems (CMS), grasping and leveraging the concept of workflows used in enterprise Customer Relationship Management (CRM) tools such as Adobe Campaign or Salesforce for eDM and SMS deliverables.

You could have developed first-level troubleshooting skills while navigating through such systems and got yourself familiarised with general technical support workflows via Global support teams that were tagged to the systems.

You could have done so much more, and the Systems team is welcoming of individuals from diverse backgrounds, with a thirst for knowledge and the interest in details beyond what is presented.

Preferred Qualifications:

• Experience working in a digital agency or in-house marketing team.
• Knowledge of specific digital tools and marketing technologies (e.g., Wordpress, Sitecore, Adobe Experience Manager).
• Fully run web/app projects.