Junior - Desktop Support Engineer (EUC) | Up to $3000*

• Provides onsite support to users with good customer satisfaction for main and off-site.
• Service cases escalated by helpdesk, ensures service report forms are completed and tickets are updated/closed in a timely manner as per ticket update/closure procedure.
• Helps to maintain or improve the overall image of the support team.
• Level 1 & 2 troubleshooting and problem resolution.
• Provides technical and operational support.
• Works to reach service level targets.
• Break/fix for patches, software distribution, and preventive maintenance.
• Manages the media and documentation related to the equipment supported.
• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall, and steady state activities.
• Installs the inventory scanning agent upon any new asset.
• Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning.
• Provides the listing of any disposed assets from the environment to the asset administrator for updating the asset repository.
• Supports IMACs; each IMAC is treated as a case.
• Provides break fix to software distribution patches where the customer will provide the instructions.

Requirements:

• Minimum Higher Nitec in any IT related discipline
• Minimum 1 year experience in providing technical/helpdesk support
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of operating systems, software applications, and remote connection systems