Junior Business Analyst - Workflow (Banking, 1-year renewable contract)

Junior Business Analyst - Workflow (Banking, 1-year renewable contract)

Conduct comprehensive analysis of existing banking processes to identify areas for improvement.

• Map current workflows related to banking operations, customer service, compliance, and risk management.
• Identify bottlenecks, redundancies, and inefficiencies in processes.

Workflow Design:

• Design and document new workflows to enhance operational efficiency and customer satisfaction.
• Utilize process modeling tools to create visual representations of banking workflows.

Requirements Gathering:

• Collaborate with stakeholders, including front-line staff, managers, and IT teams, to gather detailed requirements for process improvements.
• Translate banking business needs into clear, actionable requirements.

Change Management:

• Develop and implement plans for process changes, ensuring minimal disruption to banking operations.
• Train staff and stakeholders on new workflows and processes to ensure smooth transitions.

Compliance and Risk Management:

• Ensure that all redesigned processes comply with banking regulations and risk management protocols.
• Work closely with compliance and risk management teams to integrate regulatory requirements into workflows.
• Monitor the performance of implemented changes and gather feedback from stakeholders.
• Continuously refine and improve processes based on performance metrics, feedback, and changes in banking regulations.

Documentation and Reporting:

• Maintain comprehensive documentation of banking processes, workflows, and changes.
• Prepare reports on process performance, improvement initiatives, and compliance metrics.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or a related field.
• 3 - 6 years of experience as a Business Analyst, with a focus on process engineering and workflows in the banking sector.
• Proficiency in process modeling tools such as BPMN, Visio, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with change management principles and methodologies.
• Knowledge of banking regulations, compliance, and risk management.
• Certification in Business Analysis (CBAP, CCBA, etc.) or Process Improvement (Lean Six Sigma) is a plus.