ITSM Engineer

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a Part of Something BIG!

We create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!

Make an Impact by

• Receive, log, and prioritize incoming ITSM support requests and issues.
• Ownership and management of issues and requests through to resolution.
• Respond, diagnose and troubleshoot support cases from users experiencing technical issues with ServiceNow.
• Process and fulfil ITSM Service Request on ServiceNow, such as account administration, data patching, reporting.
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
• Document incident resolution steps and create knowledge base articles for future reference.
• Escalate complex issues to appropriate ITSM members or external vendors when necessary.
• Maintain accurate and detailed records of support requests and resolutions using our ITSM ticketing system.
• Stay updated with the latest ITSM trends and technologies to continuously improve support services.
• Seek opportunities to improve knowledge, skills, and performance and be receptive to constructive feedback.

Skills for Success

• Minimum Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
• Preferably with 2 or more years related experience in an IT support role.
• Good understanding of ITSM components.
• Proficiency in troubleshooting and problem-solving techniques.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Familiarity with ITSM software such as ServiceNow.
• Good oral and written communication skills.
• ITIL or similar certification is a plus.

Rewards that Go Beyond

• Flexi work arrangements.
• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.