IT Team Lead (BANK)*IMMEDIATE

Job Responsibilities:

• Oversee a team of Desktop Engineers and assist the Operations Manager on daily operations including managing team KPI results.
• Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
• Take ownership and lead team including process and workflow design, service operations and field service resource management.
• Drive Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
• Provide leadership guidance on service delivery process in accordance with service contract and deliverables.
• Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
• Manage team's roles, responsibilities, workload, and training roadmap.
• Manage internal resources and external partners including service quality and performance against targets.
• Conduct regular operational reviews with service team or team members in identifying issues and tracking till resolution.
• Provide assistance and advise field resources including handling of escalation cases.
• Manage work-related escalations with clients and internal stakeholders when required.
• Prepare operation reports and share analysis findings with customers.
• Understand customers’ requirements and needs. Build strong relationships with customers.
• Participate in work meetings with the management team and external customer team.

Requirements:

• Diploma in IT or relevant field
• Minimum 3 to 4 years of Team Lead / Desktop support experience
• 5 days work (9am to 6:30pm) at Raffles Place
• Bank working environment
• Salary: $3500 - $4000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.