IT Support Technician

Advance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.

To us, IT should be Secure, Scalable, and Simple to manage.

Job Description

• Level 1 and 2 IT support
• Remote or On-site IT support and maintenance service for users and end-user devices
• Installation, configuration, and setup of IT systems, software, and peripherals; client’s customer helpdesk support
• User and device-level support
• Response, follow up, or escalate tickets in the ticket system
• Troubleshooting and break fixes
• Maintenance and updates
• Access and accounts for onboarding and offboarding
• Create or update documentation
• Follow up on RMA, contact repair centers for onsite servicing or parts replacement

Requirements

• Minimum Nitec and above holders
• Minimum 3 years of relevant experience in IT Support
• Good analytical and problem-solving skills
• Positive and proactive mindset

What we’re offering

• Incentive scheme and bonuses
• Career development
• Employee benefits
• Collaborative and inclusive work culture
• Tight-knit team environment