IT Support Technician

Job Description

24x7 Microsoft365 Global Support Engineer for Japanese Client (Tier 1-2)

• Support End-user directly with Email / Phone
• Manage and operation of Microsoft 365 Cloud Service
• Manage and operation of Active Directory
• Support of Windows and mobile device
• Enquiry and Troubleshooting Support
• Escalation Support to other teams
• License Inventory Management
• Incident Ticket Management and Reporting
• Any other tasks/responsibilities assigned from time to time

Requirements

• Possess a Bachelor's Degree, Post Graduate Diploma, Professional Degree
• Preferably with 3-5 years of experience
• Fluent spoken and written English/Japanese/Chinese
• Knowledge and experience of Microsoft 365 design and build
• Knowledge and experience of Active Directory design and build
• Knowledge and experience of PowerShell Script
• Knowledge and experience of Ticket Management System
• Advanced IT infrastructure troubleshooting skill
• Excel database skill
• Shift work at Office (Total 160-180H per month, no hybrid work)
• Sometimes need to work Night Shift (7pm-7am)