IT Support Officer

The company

Fortune 500 Company. General Insurer. Fast growing, dynamic organisation, dedicated to the development of its people.

Our organisation is actively committed to Innovation. Team members throughout our business live the Innovation Behaviours. This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcomes.

The role

This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes overseeing office-related matters and supporting business operations as needed.

Time split for duties:

• Help Desk Duties 8.00 AM - 2:30 PM
• Office Duties 2:30 PM – 5.00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 8:00am to 2:30pm:

• IT Support/help desk duties
  • Incident administration
  • User account deployment
  • User security access changes
  • End user assistance
• Deployment and administration
  • End user equipment
  • IT consumables
  • Print/scanning
  • Voice mobile/fixed line
• Investigation, reporting and fault service calls
  • PC / Peripheral hardware / software
  • Server / Network Service
• 3rd party vendor support liaison
• Some out of office hours support, on call duties and limited travel may be required

Office Manager (Secondary Role) daily 2:30pm to 5:00pm:

• Oversee office maintenance and supplies
• Coordinate logistics, including local couriers and hotel accommodations
• Helping office events and gatherings
• Assist with data entry, document stamping, and sending out general emails.
• Provide administrative support, including meeting coordination and report preparation.

Qualifications

Essential:

• Post Secondary Certificate in IT or related disciplines
• Proven experience with 1st level support in person and via phone and email as well as logging, investigating, monitoring and resolution of incidents and requests
• Excellent knowledge of Desktop technical support, MS Office and Windows 10/11
• Excellent communication skills
• Excellent analytical, problem-solving and decision-making skills

Desired:

• Experience with Citrix Virtual Apps and Desktops
• Experience in managing office supplies

Working Conditions:

• Full-time position.
• Office-based role with occasional requirements to work outside regular hours for special events.

How to Apply

The successful applicant will be provided with a competitive remuneration and benefits package and an excellent platform for growth and development.

Apply in confidence with CV and covering letter.

***NO AGENCIES***