IT Support (Microsoft Acct Mgt & Prodcts)

IT Support (Microsoft Account Management & Products)

Responsibilities:

• Provide level support by managing tickets and resolving issues accordingly.
• Understand and apply the Service Support Matrix and the severity of service levels to resolve issues.
• Handle user inquiries, create and delete accounts, and manage access permissions.

Qualifications:

• At least 2 years of working experience in IT support.
• Familiarity with Windows 10/11 and Microsoft Office Suite.
• Experience with Microsoft Active Directory or Exchange is preferred.
• Ability to learn quickly, adapt, and work independently.