IT Support Engineer (ID4349)

Company name:
• IT Managed Services Company

Job Title:
• IT Support Engineer (ID4349)

Hours per week:
• Mon to Fri 8.30am-6.00pm

Location:
• Tiong Bahru, Central, Singapore

Job category:
• Engineering and Technicians

Job Responsibilities:

• Desktop support
• Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support.
• Taking ownership of customer issues reported and tracking them through resolution
• Responding in a timely manner to service issues and requests
• Liaise with third party vendors to coordinate client issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution
• Support company for project implementation activities.

Job Requirements:

• Diploma / Degree in Computer Studies, Information System or related course.
• Preferably with 1 year of experience in Desktop and End User support
• Experience in troubleshooting Windows and Windows installer related topics (Windows 7 above)
• Ability to quickly understand technical concepts.
• An excellent problem solver with strong analytical skills
• Excellent end user support and communication skills.