IT Support Engineer

Responsibilities:

• Assist in mainly OS patching activities (training will be provided)
• Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etc.
• Deployment, configuration & troubleshooting on end user issues
• Evaluate existing end user computing resources
• Work with IT infrastructure team and external vendors to resolve user issue
• Perform routine maintenance and upgrades of end user computing resources
• Update Desktop Support operations & service desk documentation
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Manage and administer the service desk operations including coordination routing of service or change request
• Any other duties as assigned

Requirements:

• Singaporeans only
• Able to commit for 1 year at least
• Possess a Diploma in IT or equivalent
• Proficient with desktop operation systems, MS Office, Outlook, desktop, notebook hardware & software
• Experience in supporting desktop migration such as Active Directory and Exchange Migration will be an added advantage
• Familiar with Service Desk operations, incident, service request and change management process
• Good interpersonal & communication skills
• Resourceful, analytical and good problem-solving skills

Summary of Role Requirements:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 01 October 2024
• Expected salary: $2,300 - $2,500 per month