IT support engineer

DUTIES AND RESPONSIBILITIES

• Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.).
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management.
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other adhoc duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience.
• Knowledge in Cisco/Meraki routers, switch, access point.
• Knowledge in Microsoft O365, Teams, AD and management tools.
• Knowledge in APC, Zebra, Apple, HP, retail POS, Logitech, Poly products.
• Good coordination and communication skills with internal and external customers.
• Strong analytical and issue resolution skills.
• Strong collaborative and team coordination skills.
• Able to work in a fast-paced environment.
• Be well organized and able to work under pressure.
• Good interpersonal skills with a service-oriented approach.
• Be able to work well individually as well as with a team.

Entry level candidates are welcomed to apply.