IT Support Engineer

• Support project teams in implementation, installation, and configuration of PCs/Workstations OS, applications, and related peripheral devices.

• Provide phone and on-site support, resolving, troubleshooting, and investigating issues pertaining to the PCs, applications, and peripherals for systems.

• Record incidents into the incident management system, either through incident tracking software or email.

• Ensure all incidents are addressed within the defined Service Level Agreement (SLA).

• Follow through all necessary escalations from L1.

• Prepare daily situation reports for management review.

• Provide timely updates on assigned requests.

• Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.

• Maintain accurate asset information in the asset database, including required documentation.

• Assist in the testing and rollout of system bug fixes, enhancements, or patches.

• Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.

Requirements:

• Minimum ITE / Diploma in Computing and Information Systems.

• At least 2 years of equivalent work experience (in operations support).

• Knowledge of Office automation tools and MS Operating Systems.

• Experience in desktop software for patch management, software packaging, and software delivery is an added advantage.