IT Support Engineer

Job Description

• Provide L1 to L2 support for infrastructure, network, and internal systems. Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
• Provide on-call, 24x7 support for systems on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages.
• Act as the first point of contact for internal users experiencing issues with computers, printers, and other IT systems.
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Installing and configuring hardware and software components to ensure usability by end users.

Job Requirements:

• Minimum 2 years desk-side support services.
• Strong focus on quality and attention to detail.
• Strong Analytic/Troubleshooting Skills.
• Strong understanding of MS Windows Operating Systems.
• Strong working knowledge of MS Office and basic business applications.
• Strong Customer Support Skills.
• Basic knowledge of networks, telecom, and compute/storage.
• Advanced knowledge of mobile device support.