IT Support Engineer

Role:

• We are looking for a skilled IT Support & Service Desk Specialist to provide technical troubleshooting and IT asset management.
• In this role, you will diagnose and resolve software, hardware, and network issues, ensuring seamless IT operations.
• You will also contribute to IT service improvement initiatives and maintain accurate records of all service desk activities.

Responsibilities:

• Provide technical support for desktops, laptops, mobile devices, and other IT equipment.
• Troubleshoot and resolve software, hardware, and network connectivity issues.
• Perform root cause analysis to prevent recurring technical problems.
• Collaborate with IT teams to escalate complex issues and ensure timely resolution.
• Maintain IT asset management records, including tracking and provisioning of computer equipment.
• Document support activities, incident reports, and service requests.
• Participate in IT projects focused on improving service efficiency and user experience.

Required Skills:

• 3+ years of experience in IT support or a related technical role.
• Strong troubleshooting skills in Windows 10/11, networking, and Active Directory.
• Experience with software debugging and system diagnostics.
• Excellent customer service and problem-solving abilities.

Preferred Skills:

• Experience with IT service improvement and process automation.
• Familiarity with remote support tools and IT service management (ITSM) frameworks.
• Knowledge of IT asset tracking best practices.