IT Support

Responsibilities:

1. Onsite Infrastructure Support:
   - Provide smart hands support for EC Core Network and Compute Infrastructure.
   - Manage rack and stack activities, logical provisioning, and decommissioning of hardware.
   - Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
   - Oversee network configuration, maintenance, and troubleshooting.
   - Ensure operational health of EC server room infrastructure during business hours.


2. Experience Environments:
   - Manage deployment and support of onsite experiences & demos.
   - Conduct daily checks and walkthroughs of demo environments.
   - Provide technical support for presenters, account managers, customers, and EC staff.
   - Maintain an active inventory list for tracking of all experience/demo assets.


3. Azure and Identity Management:
   - Administer local EC Azure Sub Resources and Sub ions.
   - Support centralized solution delivery projects and automation.
   - Act as the local Technical SME for the Experience Platform catalogue of demos.
   - Create and manage Azure environments for Hybrid Cloud engagements.


4. Audio and Video Support:
   - Operate and maintain AV equipment in meeting rooms and theatres.
   - Coordinate repairs and preventative maintenance for AV systems.
   - Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
   - Assist in meeting room setup, support, and refresh projects.
   - Provide consultation and maintain AV room inventory hygiene.


5. Events and Engagements:
   - Provide support for EC attendees and presenters during events.
   - Coordinate technical guidance and device configuration for events.
   - Provide on-site technical support and device inventory management during events.


6. Supplier Coordination:
   - Maintain relationships with local IT/AV suppliers and integrators.
   - Manage scheduling and direction of suppliers for device servicing and repairs.


7. Technology & Asset Lifecycle:
   - Manage warranties, RMA processes, and equipment repairs.
   - Make recommendations for technology improvements and equipment purchases.
   - Ensure continuous improvement of operational processes and technology solutions.
   - Coordinate recycling of old equipment per Microsoft standards.


8. Team Coordinator/Lead:
   - Serve as the point of contact for local support and team escalations.
   - Implement processes and tools for managing and prioritizing work intake.
   - Establish Rhythm of Business meetings and provide operational reporting.
   - Ensure coverage for customer events and engagements.
   - Facilitate learning and cross-training within the team for consistent service level.