IT Solution Engineer

• Ang Mo Kio
• 5 Days
• IT Solutions Provider
• Company Benefits & Incentives
• Career Progression Opportunities!

Job Scope:

Technical Support

• Provide technical assistance for hardware, software, networking, and other IT-related issues as well as change request, upgrades and migrations.
• To handle complex issues and coordinate problem resolution
• Document technical processes, procedures, configurations and regular reporting
• Conduct regular audits of IT systems and infrastructure to identify vulnerabilities, inefficiencies, and areas for improvement.
• Develop and maintain documentation, standard operating procedures (SOPs), and knowledge base articles for IT support processes.
• Provide mentor for internal IT team, providing guidance, regular training, and oversight to ensure high-quality support services.

Solution Design and Architecture:

• Design end-to-end IT solutions encompassing infrastructure, applications, and integrations.
• Develop architecture diagrams and systematic drawings
• Define technical standards, guidelines, and frameworks for solution development and implementation.

Technology Evaluation and Selection:

• Evaluate and recommend technology stacks, platforms, and tools that best fit solution requirements.
• Stay updated on emerging technologies and industry trends to drive innovation and continuous improvement.

Prototyping and Proof of Concepts (POCs):

• Develop prototypes and POCs to validate design concepts and demonstrate feasibility.
• Identify and mitigate technical risks through proactive experimentation and testing.

Stakeholder Communication and Presentations:

• Present solution proposals, architecture designs, and technical recommendations to stakeholders.
• Communicate complex technical concepts effectively to non-technical audiences.

Requirements:

• At least Degree in IT or its equivalent
• 3-5 years of relevant experiences

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279