IT Service Engineer

Our client, a US listed multinational corporation and leader in its field, is seeking a suitable candidate to join as IT Service Engineer (internal job title for Deskside Support Engineer).

Working with colleagues in the IT Team, the IT Service Engineer will:

1. Provide deskside service to users; this includes diagnosing, troubleshooting and resolving issues and escalating them to specialist teams as necessary.
2. Provide hardware and software installations and initial instructions.
3. Assist users in relation to software upgrades and new releases.
4. Provide basic training and support to users.
5. Deploy devices and accessories to new staff, including briefing them.
6. Manage spare devices and accessories for loan to users.
7. Participate in testing the compatibility of new standards, architecture and design with the existing infrastructure.
8. Handle ad hoc tasks and take on projects as required.

We expect the successful candidate to possess at least 3 years of IT support work experience, including ideally some VIP support experience.

He/She will be self-motivated, service-oriented, and capable of working independently (with end-users) with minimum supervision in a team environment.

As this position entails substantial liaison with others, a mature disposition as well as excellent interpersonal and communication skills are pre-requisites.

In addition, as he/she may be supporting VIPs, we expect the successful candidate to possess a stronger command of English (both spoken and written) as well as stronger technical skills in addition to being able to handle issues under pressure.

If you are keen on this job, please click the “Quick apply” button.