IT Operations Administrator

Securing the Future with AvePoint

AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

Role Overview: We are looking for a proactive IT Administrator to join our team. This role will support our internal IT operations, ensuring smooth daily operations and solving user issues efficiently. If you’re a problem-solver with a strong technical foundation, this role offers you the chance to make an immediate impact.

Key Responsibilities:

• Provide end-user support for hardware and software issues, helping resolve productivity challenges.
• Maintain and troubleshoot issues related to hardware, software, and network connectivity.
• Serve as the main point of contact for helpdesk requests and provide timely resolutions.
• Document IT processes and coordinate user training as needed.
• Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
• Oversee office networking, including managing firewalls and switches.
• Maintain virtualization environments and manage virtual machine (VM) allocation.
• Manage account operations, including end-user Active Directory (AD)/Azure Active Directory (AAD) accounts and core systems access.
• Take on additional tasks assigned by the IT Manager or Office Manager.

Qualifications:

• Proven experience in IT support, system administration, or a similar role.
• Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
• Cloud operation skillset and experience is preferred.
• Strong troubleshooting skills with hardware, software, and network issues.
• Experience with Active Directory, Azure AD, and managing account operations.
• Excellent communication skills and the ability to coordinate training for end-users.
• Detail-oriented with experience in asset management and documentation.
• Have a good sense of security operation and change management process.

If you’re ready to bring your expertise and support our team’s productivity, apply now to become part of AvePoint’s futur