IT Operation Engineer

Competitive Remuneration Package

Responsibilities:

• Provide extensive IT support and assist users in the APAC region.
• Highlight IT support issues and support the escalation path for 2nd and 3rd line to Global IT team.
• Manage the ITIL processes - Incident and Problem management. Highlight areas for continuous improvement and/or automation.
• Ensure Company IT service levels are met and exceeded for response and resolution. Create appropriate knowledge base articles to enable user self-service / self-resolution.
• Ensure all IT assets are properly accounted for in CMDB / Delivery to agreed SLAs and OKRs.
• Undertake any other duties as and when necessary to meet the varying demands of the business and satisfy the needs of the role.
• Maintain confidentiality of all documents and information

Requirements:

• Possess at least a Diploma or Bachelors degree in computer science or related subject.
• 5-8 years relevant working experience
• Familiar with EUC management with focus on Windows 11 operating system. Familiar with Mac OS, JAMF and Apple business Manager
• Experience with modern BYOD, mixed device collaboration environments. Experience with working in predominantly SaaS solution-based environments.
• Someone who is familiar with Entra-ID / InTune management, Autopilot and software deployment / packaging.
• Experienced in ITSM ticketing systems such as SNOW or Freshworks. Experience working with 3rd party or outsourced MSPs (Managed Service Providers)
• Experience of working in a multi-cultural environment within a matrix organisation in the region.
• Strong team player, with the ability to work with multiple stakeholders in a multi-cultural environment.

Job ID: LRXW796X

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd