IT Manager

Job Responsibilities:

Strategic Planning and Leadership

• Technology Strategy: Develop and implement the IT strategy that aligns with the organization's goals.
• Leadership: Lead and mentor the IT team, providing guidance and professional development opportunities.
• Budget Management: Plan and manage the IT budget, ensuring cost-effectiveness and alignment with business needs.
• Communication:Communicate effectively across all departments to present IT ideas and report the progress of the IT team. Provide good customer service to end users in the organization.

Infrastructure management

• System Administration: Oversee the installation, configuration, and maintenance of IT systems, including PABX, servers (Windows, Linux, Exchange), networks, and storage systems.
• Network Management: Ensure the reliability, performance, and security of the organization's network infrastructure.
• Data Management: Manage databases backups using virtualisation technology such as Hyper-V, VMware and vSphere to ensure data integrity, availability, and security.
• Inventory Management:Manage IT inventory, software licenses and renewals

Cybersecurity

• Security Policy Development: Develop and enforce IT security policies to protect the organization's data and systems.
• Threat Management: Monitor for security breaches, manage security incidents, and implement preventive measures.

Project Management

• Project Planning: Plan and oversee IT projects, ensuring they are completed on time, within scope, and within budget.
• Vendor Management: Manage relationships with IT vendors and service providers, including contract negotiation and performance evaluation.

Technical Support and Maintenance

• User Support: Oversee technical support for end-users (including regional offices), ensuring prompt resolution of IT issues.
• System Upgrades: Plan and manage upgrades and migrations to new systems or technologies.
• Onboarding and offboarding:Assist in onboarding and offboarding of all employees

Compliance and Risk Management

• Regulatory Compliance: Ensure that IT systems and practices comply with relevant regulations and standards (e.g., GDPR, HIPAA).
• Risk Management: Identify and mitigate risks associated with IT operations, including disaster recovery planning.

Innovation and Continuous Improvement

• Technology Innovation: Stay informed about new technologies and trends, recommending and implementing innovations that could benefit the organization.
• Process Improvement: Continuously seek to improve IT processes and workflows for better efficiency and effectiveness.

Job Requirements:

• Minimum Degree in Computer Science / Information Technology or related field.
• Minimum 5-8 years’ experience as IT manager.
• Good communication skills, attention to detail and ability to multitask
• Strong knowledge in networking and virtualization technology such as VMWare and Hyper-V
• Experience in managingservers (Windows, Linux), networks (LAN, WAN, VLANs and Wireless), computers, routers, switches, firewalls, CCTV, PABX, door access, software deployment, security updates and patches.