IT Lead (1 year contract)

• To support IT Operations Manager to manage day-to-day tasks of SG IT support team and IT KPIs for Singapore.
• Co-lead team to support computer users with the operation/repair of computer systems and other technological equipment as well as provide technical assistance by installing, configuring, testing, and upgrading computer software and hardware. Scope includes:
  • User ID management (ex. Network, email, SAP and Key applications)
  • Ensure all PCs are protected with Anti-Virus software and updates are carried out
  • Desktop PC/Other Hardware - Hardware Setup, Software Installation, Patching, Inventory & Relocation
  • Support users problems concerning accessing to network resources, wireless devices connectivity
  • Users internet & Intranet Access related support
• Basic network knowledge
• Check for any Tape Drive backup regularity and perform daily Server tape backup
• Managing of warranty and maintenance from 3rd party vendors
• Coordinating and assisting Regional/Global IT Team
• Support of Video Conferencing/Audio Conferencing
• Support of Active Directory, GPO, File/Print/DHCP/FTP server
• Raise incidents/services through ticketing/service management systems (ex. HPSM or any)
• Support IT Operation Manager to ensure IT KPI targets are met.
• Responsible for IT projects/initiatives that will support cybersecurity, compliance or productivity savings either as team member or team lead (small projects/initiatives)
• Support IT Head in managing IT departments budget.

Requirements

• ITE/Diploma/Degree with min 2-3 years experience in IT support
• Able to communicate with the different level of stakeholder
• Team Player

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com.

We regret that only shortlisted candidates will be notified.