IT Helpdesk Support Engineer x2 - JT

Two Positions Available: Senior & Junior

Salary Up to $6000 (Depend on experience) + AWS + VB

Working Hours: 9am-6pm (Mon – Fri) / 5 days

Work Location: MacPherson (9 min walk from Mattar MRT station)

Well-Established Company in IT Industry

No experience is welcome; on-job training provided

Responsibilities:

Technical Support Engineer - $1900 - $2800

• Perform on-site and remote technical support (lvl 1) to end-users, such as installations, configurations, troubleshooting hardware & software, OS (Linux/Windows/Mac) and network issues.
• Handle IT support requests and service requests.
• Liaise with IT Team to maintain IT infrastructure and policies.
• Manage inventory of IT equipment and supplies.
• Support remote users through communication channels such as phone, email, and remote desktop tools.
• Troubleshooting and diagnostics, performing preventive maintenance as specified and planned.
• Manage IT equipment for remote users and other facilities.
• Assist the support team whenever needed (no shifts required).
• Perform other ad hoc duties as assigned.
• Supervise daily team operations and ensure task success.
• Ensure support quality by delivering and exceeding team performance, SLAs, and other KPIs.
• Work overtime when necessary for meetings and project launches.
• Assist the support team, if needed, to perform 24×7 Stand-by (No Shift work is required).
• Occasionally required to work after regular hours and/or specific overtime, in line with the global business needs.

Senior - $4500 - $6000

• Lead Technical support team to provide support to customers.
• Provide on-site and remote technical support (Lvl 2 & 3) to end-users, such as installations, configurations, troubleshooting hardware & software, OS (Linux/Windows/Mac) and network issues.
• Manage daily team operations and resolve issues and incidents.
• Liaise with customers confidently, clarify details and accurately define issues.
• Advise customers on preventive maintenance, configuration, operational and environmental factors that may affect product performance.
• Ensure the quality of Support meets high Customer Service standards by delivering against and exceeding team performance, SLAs, and other KPIs.
• Improve the customer experience and processes for the team.
• Occasionally required to work after regular hours and/or specific overtime, in line with the global business needs.

Requirements:

• Experience providing/assisting Level 1 support for Network and System Administration.
• Ability to diagnose and resolve basic technical issues.
• Experience in server system administration platforms (server technologies, hardware) and networking technologies (routing, switching, VPN, firewalls, WiFi).
• Understanding and basic knowledge of common end-user hardware (laptops, keyboards, printers, VoIP devices, mobile devices, USB devices, etc.).
• Occasionally required to work after regular hours and/or specific overtime.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button.

Only shortlisted candidates will be notified.

Mui Jia Rong (Darren)

Registration No: R2196673