IT Helpdesk Support Engineer(3k to 3.8K)

IT Helpdesk Support Engineer (3k to 3.8K)

Be among the first 25 applicants

Job Responsibilities

• Assist and respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Provide operating guidance, training and troubleshooting documents to internal and external parties.
• Ensure the delivery of support in accordance with the project’s SLA (Service Level Agreement).
• Gather logs/information requested from L2 and L3 for ticket resolution.
• Assist in the generation of various reports and other administrative work.
• Attend to users on-site when required.

Requirements

• Diploma in Computer Science / Engineering / Information Technology or equivalent.
• Minimum 1 year's working experience as a helpdesk agent, experienced in fronting customers.
• General knowledge of Windows 10, printers, and networks with prior experience in applications support; usage of prior ITSM like ManagedEngine and ServiceNow is a plus.
• Entry-level vacancies are available.
• 2 years agency contract.
• 5 days work week from 0800 to 1730.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye
EA License No: 06C4642
EA Reg No: R1102621

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Business Consulting and Services